Community Update #4
Please visit highriver.ca/covid19 to view all updates on the website, including updated event cancellations and facility closures.
Additional Town Facilities Closed to Public Access Effective March 23
Town FCSS Resource Centre Remains Open with Reduced Hours
Customer Service Remains a Priority
To reduce interaction, the Town is restricting public access to additional Town facilities starting on Monday, March 23. These closures are the next step as we focus on reducing risk and slowing the spread of COVID-19. Signs will be posted on all facilities that include how to contact staff.
Business as Usual. Although many staff are working in different locations at this time, we are committed to ensuring the continuity of services to the community, excluding those services provided at the Bob Snodgrass Recreation Centre. Town services will not be interrupted despite the change in working pattern for many of the staff who provide these services.
Facilities that will be closed to public access are:
|· Fire Station
· Water Treatment Plant
· Culture Centre
· Operations Building
· Bob Snodgrass Recreation Centre
|Town Administration Building*
o As the Town of High River shares this building with Foothills County, please check with the County for more information on their processes.
The FCSS Resource Centre will be open 8:30 – 4:00 Monday to Thursday to support residents, assist low income earners with filing Income Tax and provide support with EI applications. The Town Public Library, Museum of the Highwood and Highwood Centre have also closed their facilities. Please visit their websites for details. A complete list of facility closures and event cancellations can be found at highriver.ca/covid19.
Customer Service is a very high priority. Our dedicated Town Hall Customer Service Representatives will not attend to people at the front counters, but they will continue to answer your phone calls. We also welcome your emails as we carry on business and operations. Vendor payments will be business as usual. We encourage you to use our external drop box or email to submit invoices. Please use our phone and email lines for regular business inquiries.
“As Gandhi famously said, the true measure of any society can be found in how it treats its most vulnerable members. In High River we look after each other. We know how to stand strong. Let’s continue to work together to do our part to slow the spread of COVID-19.” Mayor Craig Snodgrass
Weekly Video Updates every Thursday morning at 11 am
Mayor Snodgrass and members of Council will provide weekly video updates on Facebook Live, to update the community and encourage everyone to stand strong. We look forward to your participation!
The YouTube Link for the March 19 Facebook Live Update is HERE
Town Projects Continue in the ‘New Norm”In addition to maintaining services, the Town will press forward with many priority projects including the completion of the Southwest Berm and major construction projects. Many of our staff are now working from home and can still connect with residents and businesses through technology. We thank you for your patience as some work is delayed at the present time, while we focus on this emergency and adjust to this ‘new normal.’
Support Local BusinessShop local! Get take-out, go through the drive through, stop for a coffee, buy gift cards. Be creative to help our local businesses. Thank local merchants for what they are doing for the community, and continue shopping local when this is over.
Scam Alert: Please be aware that unscrupulous people often take advantage of these kinds of emergencies. Please take care with your credit card information if you receive a visit, call, text or email. Alberta Health Services is warning of a phone scam and advises you hang up and call the non-emergency line of local law enforcement to report it. https://www.albertahealthservices.ca/about/Page13568.aspx
Keep an eye on our web page highriver.ca/covid19 for a new Wellness Corner providing resources to support individuals and families during this emergency.
- Remember, if you are sick, stay home! Use the online self-assessment tool https://myhealth.alberta.ca/journey/covid-19/Pages/COVID-Self-Assessment.aspx
- If necessary, contact Health Link 811.
- Follow trusted websites for accurate information, including Alberta Health Services and alberta.ca/covid19. A list of trusted websites can be round on highriver.ca/covid19
- Follow the Town on Facebook and Twitter for additional updates and information.
- Be kind, help a neighbour and have compassion for others during these uncertain times