Citizen Self Service and Utility Quick Forms
Follow these steps to register for eServices and view quick forms!
All changes to accounts must be requested in writing and cannot be made over the phone. If you require changes to be processed as soon as possible:
- Please complete the appropriate form below under the Quick links and forms heading.
- Please email corporateservices@highriver.ca and we will send you a fillable form to return by email.
- You may also visit Town Hall to fill in paper forms.
- This information also applies to Moving Information forms.
Quick links and forms:
- Connect or Disconnect Residential Property Services
- Connect or Disconnect Commercial Property Services
- Pre-authorized Payments or Change Banking Information
- Cancel Pre-authorized Payments
- Enter or Change Mail / Email Address and Subscribe to Email Billing
- What is the TIPP Program
- Change of Address
Access eServices to do the following:
Property and Cemetery Search
Payment Options
Online: Register for your account. Please note that you will also be able to view and make payments for dog licenses, business licenses, accounts receivable invoices and tax certificates on Citizen Self Service. You can not pay for utilities or taxes through Citizen Self Service.
By Mail: Send a cheque or money order payable to the Town of High River. Do not send cash in the mail. Record your account number or property address on the cheque and enclose the top portion of the bill. Postdated cheques are accepted.
In Person: Our office is open weekdays, 8:30 a.m. to 4:30 p.m. Please bring your bill with you. Payments may be made by cash, bank card or cheque. Credit cards are not accepted for utility payments. You can also use our drop box outside the Town Office (309B Macleod Trail S.W.). Include the top portion of your bill with your cheque. Do not place cash in the drop box.
Pre-authorized: Payment can be directly debited from your bank account on the last workday of the month that the bill is due. If you wish to enroll in this program please click here to sign up for pre-authorized payments.
Please note that you must let the Town of High River know if you have changed your banking information. Please click here to cancel pre-authorized payments.
Late Payment: Review the forgiveness of penalties for hardship cases Council Policy.
Penalty charges of 1.5% per month are charged on overdue accounts on the day after the due date.
Tax Installment Payment Plan (TIPP)
What is the TIPP program?
The Tax Installment Payment Plan (TIPP) allows you to pay your property taxes in equal monthly installments instead of a single annual payment. Taxpayers may apply if their tax & utility accounts are up to date. Payment is automatically transferred from your bank account on the 15th of each month. The Town of High River does not charge for this service but normal bank charges may apply.
For more information of the TIPP program (Click Here)
Animal License Renewals
Login to eServices. Use the same User ID to renew animal licenses, as you would to view your utilities or property taxes. If you are not currently setup as a utility customer, email corporateservices@highriver.ca and we can create an account for you.
Please note that new animal licenses must be purchased in person, and cannot be purchased online.
Tax Certificates
We offer immediate delivery of tax certificates or searches through our eServices. They can be ordered with a valid credit card or a pre-paid account.
Online tax certificate is $25, office-issued tax certificate is $40.
Business License
The Town of High River is moving toward paperless billing for business license renewals. Renewals are emailed at the beginning of January. Click here to view business license information and renew your business license.
There's so much we can do online - but remember - Our friendly Financial Services staff are here to answer questions and to walk you through steps that make important financial transactions easy. We're here to help! Contact or come visit us today with any questions about your utilities, property taxes or how to sign up.
Managing your information online!
- Enter or Change Mail & Email Address and Subscribe to Email Billing
- Sign up or Change Pre-authorized Payments
- Cancel Pre-authorized Payments
- Connect or Disconnect Residential Property Services
- Connect or Disconnect Commercial Property Services
How to Register for Citizen Self Service (eServices)
Read below to find your User ID. Once you have your User ID, register and login to Citizen Self Service. Use Google Chrome for Citizen Self Service.
Locate your User ID
To locate your User ID, each utility bill has a customer number in the top right-hand corner. The customer number is your User ID number for your online registration. The account number is either your tax roll or utility account number. From the drop-down you must select which account number you are entering. This will allow you to view all of the accounts you have with the town: utilities, taxes, accounts receivable, dog license, business license, ect.
Note that payments cannot be made on these accounts through the Town of High River system however you can make payments for tax and utilities through online banking using the account number.
If you are having difficulties or you do not have a utility bill and would like to request your User ID number please email corporateservices@highriver.ca to with your address and amount of last bill for verification.
We're here to help, contact us!
309B Macleod Trail S.W., High River, Alberta
Monday to Friday 8:30am - 4:30pm (Closed on statutory holidays)
corporateservices@highriver.ca
403-652-2110
Maps
Subscribe to the Town Crier!
COVID-19 Information
Frequently Requested Bylaws
Report a ConcernTerms & Conditions
All payments for services are in canadian dollars and are due at the time of purchase. The order will be available immediately for download once payment has been processed.
Return/Refund Policy
For refund information, or to request one be processed, please contact the Town of High River at (403) 652-2110 or email corporateservices@highriver.ca to speak to a representative.
Privacy Policy
Any personal information the Town of High River may gather via our website is collected under the authority of section 32(c) of the Freedom of Information and Protection Act (FOIP). The information is used solely for what is necessary for system administration, request fulfullment, ensuring customer satisfaction and assessing our information services. Please note: the information is kept only the length of time necessary to fulfull the intended purpose.