Utility Information and Water Meters
The Town of High River prides itself in educating its residents about their utilities and payments. Below are a list of tips and tricks put together by the Town to help residents better understand their utilities and water meters.
Quick links and forms:
- Connect or Disconnect Residential Property Services
- Connect or Disconnect Commercial Property Services
- Pre-authorized Payments or Change Banking Information
- Cancel Pre-authorized Payments
- Receive Your Bill by Email
- Change of Address
The Town of High River processes invoices for utility services on a bi-monthly basis (every 2 months). The invoice includes fixed rates for water and sewer service; consumption charges for water and sewer; the storm sewer fee; waste and recycling services. Water meters are read at the end of February, April, June, August, October, and December of each year. Water and utility bills are mailed the first week of January, March, May, July, September, and November with payment due ON THE LAST BUSINESS DAY of each of those months. For example, January and February bills are mailed out the first week of March and payment is due by March 31.
The Town of High River does not offer electricity or natural gas service. Visit UCA Helps, Utilities Consumer Advocate to compare electricity and gas prices in your area, view historical rates, or get help resolving utility related issues.
Only the person(s) whose name is on the Land Title for the property can make account changes and inquiries. No changes can be made on behalf of another person or business.
You may make a request in writing to add someone (i.e., a roommate, a spouse, business partner, etc.) to access information on your account. Once the name and contact information is added to the notes for the account that person may make inquiries.
Please note: Failure to receive or loss of the utility invoice cannot be accepted as a valid reason for non-payment or for exemption from late payment penalties.