Why do I need to create an account? 

To use Citywide, you’ll need to create a secure account. This quick, one-time step helps protect your personal information and gives you a more streamlined experience. 

Having an account allows you to: 

• Safely access your information anytime
• Submit and track applications in one place
• Save your progress and return later
• Receive updates and notifications about your requests 

Requiring an account also enhances security by ensuring your information is protected and only accessible to you. 

Creating an account is simple and only takes a few minutes. Once set up, you’ll be able to manage your requests quickly and conveniently. 

How is my address different than my location? 

When you create an account with Citywide, you’ll be asked to enter your address. This address is linked to your account and only needs to be updated if you move. 

Your account address is different from the location of your request. The request location refers to the specific site where you need service or a response from the Town, which may be different from your home address. 

How do I enter the location of the request? 

There are three ways to enter the location of the request.  

1. Type in the address. The field may pre-populate as you enter information. If not, just type the address in manually.
2. Using the available map, you could select the area with your cursor, and a pin will be added closest to the parcel of land where the request is located. 
3. You could toggle the right-hand address menu to ‘Drop a Pin’, which will allow you to drop a pin anywhere on the map, including roads/parks/pathways/green spaces/properties/parcels of land, etc.   

Please add as much detail into the Description field to ensure as much detail as possible has been provided about the location of concern/request. 

The personal information on this form is collected by the Town of High River pursuant to legislation governing the information handling practices, specifically Sections 4(a) and (c) of the Protection of Privacy Act, the Municipal Government Act (Alberta) (MGA), and other legislation or bylaws governing the municipality, as may be applicable. By submitting this form, you acknowledge that in accordance with Section 20(2)(a) of the Access to Information Act, your name, address, and other details related to your concern will be used to process your request. Should you have any questions related to the collection or disclosure of your personal information, please contact the Town of High River’s Privacy Officer at ATIPP@highriver.ca or 403-652-2110.