New Financial Self-Service Portal Launching Soon

To provide a better online experience, the Town of High River will soon launch a new Financial Self-Service Portal. The new portal will give residents secure, convenient access to their property tax, utility, and account information. 

Citizen Self Service Retiring on Monday, Aug. 10, 2026

As part of this transition, the current Citizen Self Service system will be permanently retired. Resident access to Citizen Self Service will end on Monday, Aug. 10, 2026, at 4 p.m. 

Residents are encouraged to log in before Aug. 10 to save or print any account information they wish to keep. 

Temporary Service Changes

While the new portal is being implemented, some online services will be temporarily unavailable. The transition is expected to take several weeks. 

During this time, residents can: 

• Visit Town Hall for in-person assistance.
• Email corporateservices@highriver.ca.
• Call 403-652-2110  

Quick links and forms:

• Sign Up or Change Pre-Authorized Payments
• Cancel Pre-Authorized Payments
  • If you’ve sold your home and have an active utility account, please complete the Connect or Disconnect Residential Property Services form instead.
• Connect or Disconnect Residential Property Services
• Connect or Disconnect Commercial Property Services
• Change of Address and Contact Information Form

Tax Certificates

Tax Certificates can continue to be ordered during the transition by calling 403-652-2110. Staff will process your request and accept payment over the phone. 

Utility Billing

As a result of the system transition, utility bills may be issued later than usual in September. If delays occur, payment due dates will be extended to ensure residents have sufficient time to make their payments. 

Cemetery Records

During the transition, cemetery records will be available through an external service. To search for cemetery plots, visit www.findagrave.com. 

There's so much we can do online - but remember - our friendly Financial Services staff are here to answer questions and to walk you through steps that make important financial transactions easy. We're here to help! Contact or visit us today with any questions about your utilities, property taxes or how to sign up.

Privacy Policy
The personal information on this form is collected by the Town of High River pursuant to legislation governing the information handling practices of the Town of High River, specifically Sections 4(a) and (c) of the Protection of Privacy Act, the Municipal Government Act (Alberta ) (MGA), and other legislation or bylaws governing the municipality, as may be applicable. By submitting this form, you acknowledge that in accordance with Section 20(2)(a) of the Access to Information Act, your name, address, and other details related to your request will be used to process your request. Should you have any questions related to the collection or disclosure of your personal information, please contact the Town’s Privacy Officer at ATIPP@highriver.ca or 403-652-2110.