The Town has introduced a range of new online services through a platform called Citywide, designed to make accessing services faster and more convenient.

The portal is available for both residential and commercial use.

While services can be accessed in a way that works best for you (in-person, phone, email, online), users are encouraged to take advantage of the online option for added convenience. The following services are currently available through the platform:

• Safety codes: building permits
• Safety codes: plumbing, electrical and gas permits
• Planning and development: major and minor development permits
• Report a Concern: Town services

Visit the Citywide dashboard to report a concern. Create an account to report your concern, or log in if you already have one.

Requests submitted through Citywide are reviewed during business hours, Monday to Friday 8:00 a.m. to 4:00 p.m.

Have a Bylaw Concern?
Bylaw concerns submitted through Report a Concern will receive a reponse within two business days. You can also have the option to call our 24/7 Bylaw Complaint Phoneline at 403-603-3643. No matter the time of day, someone is there to hear your needs. Our 24/7 Bylaw Complaint Phoneline connects you with our dispatch center, who will take important information and pass the complaint to an Officer. We welcome your calls, concerns and feedback in person, by phone, or by using this online form.

In Case of Emergency
If this is an emergency and you require immediate assistance please contact the following: Operations Centre at 403-652-4657 After Hours, Weekends and Holidays at 403-603-3494 OR High River RCMP at 403-652-2356

Protection of Privacy
The personal information on this form is collected by the Town of High River pursuant to legislation governing the information handling practices, specifically Sections 4(a) and (c) of the Protection of Privacy Act, the Municipal Government Act (Alberta) (MGA), and other legislation or bylaws governing the municipality, as may be applicable. By submitting this form, you acknowledge that in accordance with Section 20(2)(a) of the Access to Information Act, your name, address, and other details related to your concern will be used to process your request. Should you have any questions related to the collection or disclosure of your personal information, please contact the Town of High River’s Privacy Officer at ATIPP@highriver.ca or 403-652-2110.