Citizen Self Service Retiring on Monday, Aug. 10, 2026 
As part of a transition to a new Financial Self-Service Portal, the current Citizen Self Service system will be permanently retired. Resident access to Citizen Self Service will end on Monday, Aug. 10, 2026, at 4 p.m. 

Quick links and forms:

• Sign Up or Change Pre-Authorized Payments
• Cancel Pre-Authorized Payments
  • If you’ve sold your home and have an active utility account, please complete the Connect or Disconnect Residential Property Services form instead.
• Connect or Disconnect Residential Property Services
• Connect or Disconnect Commercial Property Services
• Change of Address and Contact Information Form

Citizen Self Service

If you haven't signed up yet, now is the time! Through Citizen Self Service (Service), you can receive your utility bills by email, set up payments, change your address and more. Managing your payments and information online is quick and easy. If you prefer to visit us at Town Hall, we are always happy to help. We can help walk you through how to sign up and pay online too.

All changes to accounts must be requested in writing and cannot be made over the phone. If you require changes to be processed as soon as possible:
 

• Please complete the appropriate forms from the Quick Links and Forms above.
• Please email corporateservices@highriver.ca, and we will send you a fillable form to return by email.
• You may also visit Town Hall to fill in paper forms.
• This information also applies to Moving Information (link) forms.

How to Register for Citizen Self-Service (eServices)

Read below to find your User ID. Once you have your User ID, register and login to Citizen Self-Service. Please use Google Chrome for Citizen Self-Service.
 

Locate your User ID

To locate your User ID, each utility invoice and accounts receivable invoice will have a Customer #; this is your User ID. For your Tax Statement, your Owner # is your User ID. The account number is either your tax roll or utility account number. From the drop-down, you must select which account number you are entering. This will allow you to view all your accounts with the town: utilities, taxes, accounts receivable, dog license, business license, etc.

Note that payments for Taxes and Utilities can not be made on these accounts through the Town of High River system. All other invoices for Business Licenses, Tax Certificates, Housekeeping, Animal License renewals only (not initial), etc., may be paid via a credit card through the Town of High River system.

If you are having difficulties and would like to request your User ID number, please email corporateservices@highriver.ca

There's so much we can do online - but remember - our friendly Financial Services staff are here to answer questions and to walk you through steps that make important financial transactions easy. We're here to help! Contact or visit us today with any questions about your utilities, property taxes or how to sign up.

Privacy Policy
The personal information on this form is collected by the Town of High River pursuant to legislation governing the information handling practices of the Town of High River, specifically Sections 4(a) and (c) of the Protection of Privacy Act, the Municipal Government Act (Alberta ) (MGA), and other legislation or bylaws governing the municipality, as may be applicable. By submitting this form, you acknowledge that in accordance with Section 20(2)(a) of the Access to Information Act, your name, address, and other details related to your request will be used to process your request. Should you have any questions related to the collection or disclosure of your personal information, please contact the Town’s Privacy Officer at ATIPP@highriver.ca or 403-652-2110.