Utility Accounts

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The Town of High River processes invoices for utility services on a bi-monthly basis (every 2 months). The invoice includes fixed rates for water and sewer service; consumption charges for water and sewer; the storm sewer fee; waste and recycling services. Water meters are read at the end of February, April, June, August, October, and December of each year.  Water and utility bills are mailed the first week of January, March, May, July, September, and November with payment due ON THE LAST BUSINESS DAY of each of those months. For example, January and February bills are mailed out the first week of March and payment is due by March 29.

The Town of High River does not offer electricity or natural gas service.  Visit UCA Helps, Utilities Consumer Advocate to compare electricity and gas prices in your area, view historical rates, or get help resolving utility related issues.

How does the Town calculate sewer consumption?

The Town of High River tracks the volume of water delivered to your home and uses that number to calculate the water consumption amount on your utility invoice.

The Town does not have a way to track the water going down the drain, so we use your water consumption to calculate your sewer consumption.

Winter Averaging:

Summer months (May through October) consumption for residential will be calculated using the three previous winter water billings (Nov./Dec., Jan./Feb., Mar./Apr.). If the water consumption in a summer billing period is less than the previous winter average or the flat residential fee (used for when there is not one year continuous water consumption), then the current consumption will be used.

Exemptions for the wastewater rate and fee apply for irrigation meters (no wastewater charge for meters designated as irrigation) and customers who are not connected to the Town wastewater system.

If you have any questions regarding your billing please call 403-652-2110

Connecting/Disconnecting Services

Please notify the Town at least two weeks prior to connection/disconnection.

Water, sewer, and garbage infrastructure is maintained by the Town’s Operations Department.

  • For water & sewer service questions call 403-652-4657
  • For garbage collection queries call 403-652-4657
  • If you need a water meter or suspect a problem with your current meter call 403-652-4657 

Click here to read Water & Utility Tips from the Town, including:

  • Understanding your water meter
  • Checking for leaks
  • Water conservation tips

The Town of High River DOES NOT invoice renters of properties, as per Bylaw #3810/95.

Online: Click here to register for your account to make payments through the Town of High River’s eServices.  Please note that you will also be able to view and make payments for all services offered through the Town.

By Mail: Send a cheque or money order payable to the Town of High River. Do not send cash in the mail. Record your account number or property address on the cheque and enclose the top portion of the bill. Postdated cheques are accepted.

In Person: Our office is open weekdays, 8:30 a.m. to 4:30 p.m. Please bring your bill with you. Payments may be made by cash, bank card or cheque. Credit cards are not accepted for utility payments. You can also use our drop box outside the Town Office (309B Macleod Trail S.W.). Include the top portion of your bill with your cheque. Do not place cash in the drop box.

Pre-authorized: Payment can be directly debited from your bank account on the last workday of the month that the bill is due. If you wish to enroll in this program please click here to sign up for pre-authorized payments.

Please note that you must let the Town of High River know if you have changed your banking information.  Please click here to cancel pre-authorized payments.

Late Payment: Review the forgiveness of penalties for hardship cases Council Policy.

Penalty charges of 1.5% per month are charged on overdue accounts on the day after the due date.

The following are the most common requested rates. You may call the Corporate Services Department for any that are not listed here or click here to view the rate bylaw. Please note that the rates in the table below are for two months. Billings are bi-monthly.

Utility Rates (Effective January 2019)

  Increase of 4.6% (on average)
RESIDENTIAL CONSUMPTION
Meter Size Base Rate (Bi-Monthly)
3/4″ $20.15
1″ $39.00
0 to 27 M3 .95/M3
27 to 54 M3 1.21/M3
54 to 108 M3 1.87/M3
Over 108 M3 2.55/M3
COMMERCIAL CONSUMPTION
Meter Size Base Rate (Bi-Monthly)
3/4″ $24.10
1″ $44.40
1-1/2″ $89.45
2″ $142.00
3″ $208.00
4″ $355.00
6″ $825.00
 0 to 16 M3 $ .95/M3
16 to 180 M3 $1.35/M3
Over 180 M3 $1.75/M3
WASTEWATER (FLAT RATE – BI-MONTHLY)
RESIDENTIAL COMMERCIAL
$18.30 – 3/4″ meter $19.60 – 3/4″ meter
$30.00 – 1″ meter $35.55 – 1″ meter
$54.40 – 1-1/2″ meter
$1.89/M3 $2.05/M3
  This is based on the average water consumption during the winter months.
    Not charging for summer outdoor usage on the wastewater rates.
   
 STORM WATER SEWER SURCHARGE (FLAT RATE  – Bi-Monthly)
Residential $5.65
Commercial $5.65
 RECYCLING (FLAT RATE  – Bi-Monthly)
Residential $5.60
Commercial $26.15
GARBAGE (FLAT RATE Bi-Monthly)
Residential – 240 Litre Bin $22.10
Residential – 360 Litre Bin $30.75
WATER METER TESTING
5/8″ to 1″ Meter $210.00
1.5″ to 2″ Meter $378.00
Over 2″ Meter Cost + 5%
(testing & labour for removal & reinstallation)
OTHER CHARGES
Disconnect/Reconnect Fee $88.05
After Hours Fee $88.05
Transfer Utility $ to Taxes $80.00
Bulk Water Sales (at Fire Hall & Hydrants) $4.47
NSF Fee $30.00